Frequently Asked Questions
Everything you need to know about ALPAKA gear and services.
What is the status of my order?
Once your order is shipped, you will receive a confirmation email containing a tracking number. You can use this number on our carrier's website to monitor your package's journey in real-time.
Do you offer international shipping?
Yes, ALPAKA ships to most countries worldwide. Shipping costs and delivery times vary depending on the destination and will be calculated at checkout.
What is your return policy?
We offer a 30-day return window for all unused products in their original packaging. Please contact our support team to initiate a return request and receive a shipping label.
Are your products waterproof?
Most of our bags and accessories are made with weatherproof fabrics and YKK waterproof zippers to protect your gear from rain and splashes, though they are not designed for full submersion.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and interest-free installment plans through Afterpay or Klarna.
Do ALPAKA products come with a warranty?
Yes, all our products are covered by a limited lifetime warranty against manufacturing defects in materials and workmanship to ensure your gear lasts as long as possible.