Returns & Exchanges
At ALPAKA, we want you to be completely satisfied with your purchase. If your new gear isn't the perfect fit, you can return or exchange any unused items within 30 days of delivery.
Initiate Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare Package
Place the items in their original packaging with all tags attached, ensuring the gear is securely packed to prevent damage during transit.
Ship It Back
Print your prepaid shipping label, attach it to the outside of your parcel, and drop it off at any authorized carrier location.
Receive Refund
Once our warehouse inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing